Terms of Service
Effective September 25, 2026
These Terms of Service ("Terms") are an agreement between RingBack LLC ("we", "us") and the company or organization that signs up for RingBack ("Customer", "you"). The person who accepts these Terms confirms they are authorized to bind the Customer. If you don't agree, don't use the service.
1. The service
RingBack is web-based software for managing apartment maintenance requests. Features include online request forms for residents, ticket tracking, assignment to technicians and vendors, quotes, unit service history, and email and text notifications (the "Service"). We may improve or change the Service over time. We won't materially reduce core functionality during a paid term without notice.
2. Not an emergency service
RingBack is not an emergency response or monitoring service. It may be unavailable, and messages may be delayed or not delivered. Residents must call 911 in any situation involving danger to people or property (fire, gas leaks, flooding with electrical hazard, and similar). You remain solely responsible for receiving, prioritizing and responding to maintenance requests. You are also responsible for maintaining other ways for residents to reach you, such as an after-hours phone line.
3. Free trial
New accounts get a free trial of 14 days. After the trial, the account becomes read-only until a paid subscription starts. No data is deleted when a trial ends.
4. Accounts and users
You decide who gets access and what role each user has. You're responsible for everything done under your account, for keeping login details confidential, and for removing access when someone leaves. Tell us promptly at support@ringbackllc.com if you suspect unauthorized access.
5. Your data
You own the information you and your residents, staff and vendors put into the Service ("Customer Data"). You give us permission to host, process and transmit Customer Data only as needed to provide, secure and support the Service. We don't sell Customer Data or use it for advertising. You're responsible for having the right to provide Customer Data to us, including residents' names and contact information. Our Privacy Policy explains how we handle personal information.
6. Text messages and email
The Service sends transactional notifications. Text messages go only to people who opted in, either on a resident request form or in their own account settings, and every recipient can reply STOP to opt out. You agree not to use the Service to send marketing messages. You also agree not to enter anyone's phone number for texting without their consent. Our Text Messaging Terms also apply.
7. Fees and payment
- Subscriptions are priced per active unit, with a monthly minimum, as shown on our pricing page when you subscribe.
- Subscriptions renew automatically each month or year until canceled. Adding or removing units adjusts the charge, prorated.
- Payments are processed by Stripe. You authorize us, through Stripe, to charge your payment method for all fees and applicable taxes.
- We may change prices with at least 30 days' notice. Changes take effect at your next renewal.
- If a payment fails and isn't resolved, the account becomes read-only until it is.
8. Cancellation and refunds
You can cancel anytime from the billing page. Access continues until the end of the period you've paid for. We don't refund partial months. If you cancel an annual plan within 30 days of paying, we'll refund the unused months.
9. Acceptable use
Don't use the Service to break the law, send spam or harassing messages, upload malicious code, probe or attack the Service, access other customers' data, or resell the Service without our written permission. We may suspend accounts that do.
10. Availability and support
We work to keep the Service available and to back up data daily, but we don't guarantee uninterrupted service. Support is available at support@ringbackllc.com or (816) 848-9547.
11. Ending the agreement
Either party may end this agreement by canceling the subscription or closing the account. After it ends, you can export your data for 30 days. After that, we'll delete Customer Data from the Service within 90 days. Backups roll off on their normal schedule. Sections 2, 5, 12, 13, 14 and 16 survive the end of the agreement.
12. Confidentiality
Each party will protect the other's non-public information with reasonable care and use it only for purposes of this agreement.
13. Disclaimers
Except as expressly stated in these Terms, the Service is provided "as is" and "as available." To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.
14. Limitation of liability
To the extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Each party's total liability arising from this agreement is limited to the amounts you paid us in the 12 months before the claim. These limits don't apply to your payment obligations or to either party's indemnity obligations.
15. Indemnity
You'll defend and indemnify us against third-party claims arising from Customer Data, your use of the Service in violation of these Terms, or messages sent to people who didn't consent at your direction. We'll defend and indemnify you against third-party claims that the Service, as we provide it, infringes their intellectual property.
16. General
These Terms are governed by the laws of the State of Missouri, without regard to conflict-of-law rules. We may update these Terms. We'll give at least 30 days' notice of material changes by email or in the app, and continued use after that means you accept them. These Terms are the entire agreement between us about the Service. If any part is unenforceable, the rest still applies. Neither party may assign this agreement without the other's consent, except as part of a merger or sale of the business.
Contact
RingBack LLC, 1001 Rowell St., Ste. 1, Excelsior Springs, MO 64024 · support@ringbackllc.com