How text message opt-in works

RingBack is maintenance software operated by Ringback LLC. We send transactional text messages about apartment maintenance requests only to people who opted in themselves. We never send marketing texts. There are two ways to opt in.

1. Residents: the maintenance request form

Residents reach their property's request form from a QR code flyer posted at the property, or from a link their property manager shares. The form is public and needs no account. Next to the phone number field is a checkbox, unchecked by default:

☐ Text me updates about this request
We'll text when we get your request, when a visit is scheduled, and when it's done. Msg & data rates may apply. Reply STOP to opt out.

Texts are sent only when the resident checks this box and enters their mobile number. The form footer links to our Terms, Privacy Policy and Text Messaging Terms.

Maintenance request form (excerpt, as residents see it)

Your name

Phone

Text me updates about this request

We'll text when we get your request, when a visit is scheduled, and when it's done. Msg & data rates may apply. Reply STOP to opt out.

Email (optional — we'll email updates)

The opt-in section of the resident request form, using the same fields and wording as the live form. The checkbox starts unchecked.

What happens after the resident submits

The resident sees a confirmation page with their request status. If they opted in, they get one confirmation text that names the program and explains how to opt out:

RingBack: Oak Ridge Apartments received your maintenance request #1076. Track it: https://app.ringbackllc.com/track/… Reply STOP to opt out.

After that they get a text only when a visit is scheduled and when the work is completed.

Confirmation page after submitting

Your request was received. Bookmark this page to check on it — it updates as maintenance works on it.

Request #1076 · Request received → Tech scheduled → In progress → Completed

What residents see right after submitting.

2. Property staff, technicians and vendors: account settings

Staff and vendors log in to RingBack, enter their own mobile number on their Account page, and turn on "Text messages" themselves, next to this disclosure: "By turning on texts you agree to receive work-related text messages. Message and data rates may apply. Reply STOP to opt out." They can turn texts off at any time. Office staff cannot opt anyone else in.

Staff Account page (signed-in users only)

Mobile number

Used for job texts and for resetting your password by text.

Send me Emails Text messages

By turning on texts you agree to receive work-related text messages. Message and data rates may apply. Reply STOP to opt out.

Each staff member turns on texts for their own number. Texts are off until they do.

Opting out and help

Reply STOP to any message to stop all texts, or START to resubscribe. Reply HELP for help, or contact support@ringbackllc.com, (816) 848-9547. Message frequency varies. Message and data rates may apply.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.